Privacy Policy

At 7 Star Healthcare ("we," "us," or "our"), we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data in compliance with theInformation Technology Act, 2000, theInformation Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (SPDI Rules), and the principles of the Digital Personal Data Protection Act, 2023 (DPDP Act).

1. Information We Collect

We may collect the following types of information from you:

• Personal Information: Name, age, gender, date of birth, address, phone number, email address, and other contact details.
• Sensitive Personal Data or Information (SPDI):
  • Physical, physiological, and mental health conditions.
  • Medical records and history (including prescriptions, test reports, and diagnostic images).
  • Financial information (such as bank account or payment instrument details) processed securely for payments.
  • Biometric information (if applicable).
• Technical Information: IP address, browser type, device information, and cookies when you visit our website (https://7starhospital.com).

2. How We Collect Information

We collect information directly from you when you:

• Book an appointment (online or offline).
• Visit our hospital for OPD, lab tests, or radiology services.
• Fill out forms on our website (e.g., Contact Us).
• Communicate with us via email, phone, or WhatsApp.

3. Purpose of Collection and Usage

We use your information for the following lawful purposes:

• Medical Care: To provide diagnosis, treatment, prescriptions, and efficiently manage your healthcare.
• Communication: To send appointment confirmations, reminders, test reports, and health updates.
• Administrative: For billing, processing payments, and maintaining accurate medical records history.
• Improvement: To analyze website usage and improve our services and patient experience.
• Legal Compliance: To comply with applicable laws, court orders, or government regulations.

4. Consent

By using our website or services and providing your information, you actively consent to the collection and use of the information in accordance with this Privacy Policy. For sensitive medical data, we ensure that collection is necessary for the medical services provided. You have the right to withdraw your consent in writing at any time, subject to legal or contractual restrictions.

5. Disclosure and Sharing

We do not sell or rent your personal information. We may share your information with:

• Medical Professionals: Doctors, nurses, and technicians within 7 Star Healthcare directly involved in your care.
• Service Providers: Third-party partners who assist us with operations (e.g., lab partners, IT support, payment gateways), bound by strict confidentiality agreements.
• Legal Authorities: If required by law, to government agencies or law enforcement.

6. Data Security

We implement reasonable security practices and procedures as mandated by the SPDI Rules, 2011. These include:

• Secure Servers: Storing data on secure servers with restricted access.
• Encryption: Using SSL/TLS encryption for data transmission on our website.
• Access Control: Limiting access to personal data to authorized personnel only.

While we strive to protect your data, no method of transmission over the internet is completely secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal and medical information only for as long as necessary to fulfill the purposes outlined in this policy or as required by medical retention laws (e.g., maintaining medical records for a statutory period).

8. Your Rights

Under applicable Indian laws, you have the right to:

• Access and review your personal information held by us.
• Request correction of inaccurate or incomplete data.
• Withdraw consent for future processing (this may affect our ability to provide certain services).

9. Grievance Officer

In accordance with the Information Technology Act, 2000 and SPDI Rules, 2011, if you have any questions, concerns, or grievances regarding this Privacy Policy or your personal data, please contact our Grievance Officer:

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal changes or operational updates. The revised policy will be posted on this page with an updated date.