Refund & Cancellation Policy

At 7 Star Healthcare, we strive to provide exceptional healthcare services to all our patients. We understand that circumstances may arise that require you to cancel or modify your appointments or services. This Refund & Cancellation Policy outlines the terms and conditions for cancellations and refunds in compliance with the Consumer Protection Act, 2019 and applicable Indian laws.

1. OPD Appointment Cancellation & Refund

1.1 Cancellation by Patient

1.2 Rescheduling

• Patients may reschedule their OPD appointment free of charge if done at least 12 hours in advance.
• Rescheduling requests made less than 12 hours before the appointment are subject to doctor availability and may incur a rescheduling fee of ₹100.
• Appointments can be rescheduled up to 2 times for the same consultation fee. Further rescheduling may require a new booking.

1.3 Cancellation by Hospital

If 7 Star Healthcare cancels or reschedules your appointment due to doctor unavailability, emergencies, or unforeseen circumstances, you will receive:

• Full Refund (100%) of the consultation fee, processed within 7 business days, OR
• Priority rescheduling at the next available slot at no additional cost.

2. Laboratory Test Cancellation & Refund

2.1 Cancellation Before Sample Collection

2.2 Cancellation After Sample Collection

Once your sample has been collected and marked as "Sample Collected" in our system, no refund will be provided as the diagnostic process has commenced.

Exception: If the lab is unable to process your sample due to technical reasons (e.g., insufficient sample, contamination), you will be offered:

• Free re-collection and processing of the specimen, OR
• Full refund of the test amount.

2.3 Partial Test Packages

If you booked a test package (e.g., Complete Health Checkup, Diabetes Panel) and cancel after some tests have been completed:

• Refund will be calculated based on the individual test prices of the uncompleted tests.
• No refund for tests already conducted.

3. Radiology & Imaging Cancellation

3.1 Cancellation Before Procedure

• Full Refund (100%): Cancellation made at least 12 hours before the scheduled time for X-Ray, Ultrasound, or Doppler studies.
• Partial Refund (70%): Cancellation made less than 12 hours but before the procedure begins. A 30% cancellation fee applies.
• No Refund: If the patient arrives and the procedure begins but is discontinued mid-way at the patient's request.

3.2 Cancellation by Hospital

If the hospital cancels or cannot perform the imaging service due to equipment failure or other technical issues, a full refund (100%) will be issued within 7 business days.

4. Payment & Billing Refunds

4.1 Non-Refundable Fees

The following fees are non-refundable under any circumstances:

• Registration Charges: One-time hospital registration fee (₹50).
• Medical Records Fee: Charges for obtaining copies of medical records or reports.
• Emergency Consultation Fee: Consultations availed during emergency hours.
• Prescription Validation Fee: Charges for prescription renewals without consultation.

4.2 Duplicate or Erroneous Charges

If you believe you have been charged incorrectly or multiple times for the same service:

• Contact us immediately at support@7starhospital.com with your payment receipt and booking details.
• We will investigate the issue within 3 business days.
• If an error is confirmed, a full refund of the duplicate or erroneous amount will be processed within 7-10 business days.

5. Refund Processing Timeline

All approved refunds will be processed as follows:

• UPI/Google Pay: 3-5 business days
• Credit/Debit Card: 7-10 business days (subject to bank processing time)
• Net Banking: 7-10 business days
• Cash Payments: Refund via bank transfer within 10 business days (requires bank account details)

Note: Refunds will be credited to the original payment method used during booking. If this is not possible, alternative refund arrangements will be made after verification.

6. How to Request a Cancellation or Refund

To cancel an appointment or request a refund, please follow these steps:

1. Email: Send a cancellation request to support@7starhospital.com with:
   • Your full name
   • Booking ID / Appointment ID
   • Registered mobile number or email
   • Reason for cancellation (optional)
2. Phone: Call us at 011-4998-1557 during our operating hours (9:00 AM - 10:00 PM daily).
3. In-Person: Visit our reception desk at the hospital and request cancellation.

You will receive a cancellation confirmation email within 24 hours of your request. If your cancellation is eligible for a refund, you will also receive refund processing details.

7. Force Majeure & Emergency Situations

In the event of unforeseen circumstances beyond our control, including but not limited to:

• Natural disasters (floods, earthquakes, pandemics)
• Government-imposed lockdowns or restrictions
• Medical emergencies affecting hospital operations
• Power outages or technical failures

7 Star Healthcare reserves the right to cancel, postpone, or modify appointments. In such cases, patients will be offered:

• Full refund (100%) of all pre-paid amounts, OR
• Credit note valid for 6 months to be used for any of our services.

8. Disclaimer

• This policy applies to services booked and paid for through our online booking system or directly at the hospital.
• Refund eligibility is determined based on the timestamp of the cancellation request received by us, not when you initiated it on your end.
• Emergency consultations and walk-in services are not eligible for cancellation or refund.
• 7 Star Healthcare is not liable for any consequential or indirect losses resulting from service cancellations.

9. Grievance Redressal

If you are not satisfied with our cancellation or refund decision, you may escalate your concern:

10. Amendments

7 Star Healthcare reserves the right to modify this Refund & Cancellation Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our services after any modifications indicates your acceptance of the updated policy.

11. Contact Us

For any questions or concerns regarding this Refund & Cancellation Policy, please contact us:

7 Star Healthcare
Email: support@7starhospital.com
Phone: 011-4998-1557
Visit our Contact Page